|
TITLE AND POSITION
DESCRIPTION |
RANGE |
|
HELP DESK CALL
DISPATCHER
Support person
with excellent communication skills, capable of categorizing,
interpreting and inputting variations of service requests into an
automated tracking system and route the incoming calls to the
appropriate support group |
28.00 |
34.00 |
|
HELP
DESK SPECIALIST I
First
level support person with excellent communication and customer serivce
skills. Capable of
assisting users with specific hardware and software difficulties.
|
33.00 |
42.00 |
|
HELP
DESK SPECIALIST II
Senior
support person with excellent communication and customer service skills,
capable of providing Level I support.
Also has experience providing Level II support, problem
resolution and escalation. |
38.00 |
45.00 |
|
HELP
DESK SPECIALIST III
Senior
support person with excellent communication and customer service skills
and the qualifications necessary for Level II support plus intra, inter
and extra experience (i e LAN or WAN, VM MVS).
Third level support.
|
42.00 |
55.00 |
|
HELP
DESK TEAM LEAD/SUPERVISOR
First
level supervisor with excellent communication and customer management
skills. Customer service
experience with knowledge of business operations. Liaison to management. |
52.00
|
68.00
|
|
HELP
DESK MANAGER
Manager
with excellent communication skills and previous help desk supervisory
experience. Direct help
desk and support company operations.
Develop, maintain, and negotiate relationships and contracts with
outside vendors of processing services.
Proactively review and update existing processes, procedures and
policies. Excellent project and people management skills.
|
60.00 |
75.00 |
|
DESKTOP SUPPORT
SPECIALIST I
Individual
with experience in the desktop environment including emulation
and interconnected systems.
Capabilities include hardware technician skills, applications
loading, single-user operating systems, installation, imaging,
troubleshooting, maintenance, diagnostics and repair. |
38.00 |
42.00 |
|
DESKTOP SUPPORT SPECIALIST II
Individual
with expanded applications knowledge and the qualifications necessary to
provide Specialist I duties. Also
experienced in LAN including user set up, administration and
security. MCSE |
40.00 |
50.00 |
|
DESKTOP
TECHNICIAN I
Bench
technician proficient in the unboxing, configuration, burn-in, set-up,
diagnostic performance and bench hardware repair of microcomputers. |
33.00 |
38.00 |
|
DESKTOP
TECHNICIAN II
Field
technician with the same skills as a Level I Technician, in addition to
field experience with a user orientation. |
35.00 |
44.00 |
